Financial
sector

Specialists in payments, banking and FinTech

Financial sector

Specialists in payments, banking and FinTech

Our experience and degree of specialization allow us to address a wide spectrum of services in the banking, payments and FinTech sectors, from strategic planning to operational and business transformation issues.
We work hand in hand with our clients generating a real impact and improving the performance of their organizations.

Our team, led by professionals with extensive experience in top-level consulting firms (KPMG, PwC, Deloitte, Arthur D. Little, etc.), is united by a common culture based on excellence and alignment with the interests of our clients. .
We embrace challenges and work with passion to achieve the best results.

Our team, led by professionals with extensive experience in top-level consulting firms (KPMG, PwC, Deloitte, Arthur D. Little, etc.), is united by a common culture based on excellence and alignment with the interests of our clients. .
We embrace challenges and work with passion to achieve the best results.

Discover our services

Discover how we can help transform your organization. Our services range from conceptualization to implementation to accompany you at all times. Contact us to collaborate in the development of customized solutions that drive the success of your organization.

Services

Strategy

  • Strategic plans and response to regulatory changes
  • Identification of growth opportunities
  • Business plans
  • Market analysis and competitive dynamics

Commercial management

  • Launch of new solutions and portfolio optimization
  • Definition of the commercial strategy
  • Commercial campaign management
  • Improved loyalty and churn rate
  • Sales channel optimization

Innovation and Digitalization

  • Design of innovation and digitalization strategies
  • Study of market perspectives and evolution
  • Launch of digital solutions

Customer Experience

  • Improvement of customer experience
  • UX/mystery shopping comparison
  • Design of differential experiences by customer segment

Operational Improvements

  • Improvement of customer experience
  • UX/mystery shopping comparison
  • Design of differential experiences by customer segment

Analytics

  • Dashboards and BI
  • Customer segmentation
  • Propensity Models for Recruitment and Retention
  • Sales analysis and conversion ratios

Services

Strategy

  • Strategic plans and response to regulatory changes
  • Identification of growth opportunities
  • Business plans
  • Market analysis and competitive dynamics

Commercial management

  • Launch of new solutions and portfolio optimization
  • Definition of the commercial strategy
  • Commercial campaign management
  • Improved loyalty and churn rate
  • Sales channel optimization

Innovation and Digitalization

  • Design of innovation and digitalization strategies
  • Study of market perspectives and evolution
  • Launch of digital solutions

Customer Experience

  • Improvement of customer experience
  • UX/mystery shopping comparison
  • Design of differential experiences by customer segment

Operational Improvements

  • Improvement of customer experience
  • UX/mystery shopping comparison
  • Design of differential experiences by customer segment

Analytics

  • Dashboards and BI
  • Customer segmentation
  • Propensity Models for Recruitment and Retention
  • Sales analysis and conversion ratios

Our team in the financial sector

MFV_6534-2

Luis Peiró

Partner
MFV_7183-2

Jaime Pérez

Partner
MFV_7271-2

Luis de Miguel

Partner

Our type of clients

Banks & others
financial entities

Startups & FinTechs

Other payment providers

Large Retailers

Schemes,
Processors & PSPs

Success Stories

Implementation of installment payment solution (BNPL)

Conceptualization and creation of a BNPL platform with a multi-lender solution for commerce in the travel sector

Context

In response to the need for continuous innovation and improvement of user experiences, and in response to the demands of the current market, the introduction of a BNPL (Buy Now, Pay Later) solution tailored to the needs of the travel sector was proposed.

 

 

This initiative arose from the Strategic Plan conducted in the financial company involved in commerce where the solution was launched, proposing the creation of a platform to offer a customizable BNPL service so that interests can be paid by both the merchant and the customer. The initiative benefits the financial entity by incorporating a new line of business and benefits the merchant by boosting sales and improving the customer experience

Methodology

  1. Market Analysis: A detailed study of current trends in the airline sector and innovations in payment methods and financing, identifying opportunities in BNPL such as multi-lender solutions.
  2. Solution Design: Conceptualization of a unique solution in the market as a financial intermediary, while validating that the selected business model is profitable for all parties involved. Selection process and negotiation with key partners for the operation of this solution, both for the technological platform and the lenders.
  3. Development and Implementation: Full support throughout all project phases, from orchestrating suppliers and departments involved to monitoring and post-launch optimization. A project with a global focus, with special attention to the Spanish market and subsequent expansion to other markets where the commerce operated.

Result

The results of the project were very positive, with a notable improvement in the purchasing experience of the airline’s customers, maximizing the approval ratios of the operations to be financed (above the market average) and offering each customer the best price for your financing, thanks to the multi-lender solution.

Of note is the creation of a new line of business for the financial institution and the positive impact on sales for the commerce, with a notable increase in sales, a penetration as a payment method higher than the rest of alternative payment methods and expansion to new ones. market segments, highlighting the young public (20 to 35 years old) accustomed to breaking up their purchases and services.

Finally, the trade achieved a key competitive differentiation compared to other players in the sector, through the new payment and financing solution.

Support in the implementation of regulatory projects and credit card price increases

Statement modifications and contractual changes

Context

Regulatory pressure and the need to increase transparency with the customer is forcing banks to make changes to statement and contractual documents. At the same time, rising interest rates have reduced the profit margin of credit card players, forcing them to raise rates to achieve profitability.

Methodology

  1. Weekly follow-up meetings with the areas involved and PMO coordination meetings.
  2. Follow-up and preparation of a periodically updated follow-up file with the status of the actions to be taken by the areas.
  3. Periodic meetings with the Testing team near the implementation date for the validation of the cases.
  4. Testing of a small part of the portfolio prior to project implementation, performing weekly analysis to measure the impact on different product metrics.
  5. Competitive benchmarks of deposits and savings accounts for weekly monitoring of the savings product Taskforce.

Result

Development and implementation of new contractual documents and new statement successfully complying with Bank of Spain demands and resolving customer experience pain points.

Successfully raised interest rates to new customers and existing portfolio, increasing the profitability of the business.